Privacy Policy

AInoon Privacy Policy

Preamble
 Seerslab (hereinafter referred to as the "Company", "we", or "us") places the highest priority on the protection of personal information of users (hereinafter referred to as "you" or "users") who use AInoon and its related services (hereinafter referred to as the "Service"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and it complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). The Service is available only to users aged 14 or older, and we confirm your agreement to this requirement during registration.

Effective Date: March 1, 2025
 Last Updated: March 3, 2025

Purpose
 This Privacy Policy provides details on how we process your personal information in connection with the Service. It outlines the types of data we collect, the purposes of collection and use, and the security measures we implement. We are committed to complying with global data protection laws and providing a safe and trustworthy user environment.

Personal Information We Collect
 To provide and improve the Service, we collect the following types of personal information:

  • Account and Registration Information
     • Required: Social media account details used to create and log into your account (e.g., email address)
     • Consent record verifying that the user is 14 years of age or older

  • Service Usage Data
     • Access logs, usage history, cookies, and IP address
     • AI conversation logs and related data
     • Device information (e.g., model name, OS version, app version)
     • Bluetooth and network connection details

  • Payment and Subscription Information
     • Subscription purchase history
         • Payment method details (Apple/Google in-app purchases)
     • Subscription status

  • Customer Support Information
     • Inquiries and response history
     • Additional information provided during customer support interactions

  • Device Permissions
     • Bluetooth permissions (used for device connections)

How We Collect Personal Information
 We collect personal information through the following methods:

  • Information You Provide
     • Information entered during account registration and age verification
     • Information submitted through customer support inquiries

  • Information Collected Automatically
     • Data generated during your use of the Service (e.g., logs, device data)
     • Information collected via cookies and similar tracking technologies

  • Information Received from Third Parties
     • Data provided through social media account integration
     • Payment information received from payment processors

Purpose and Legal Basis for Use
 We use the collected personal information for the following purposes, based on legal grounds such as contractual necessity, legitimate interests, and legal compliance:

  • Providing and Operating the Service (Contractual Necessity)
     • Identifying users and verifying they are 14 or older
     • Providing membership and subscription services
     • Offering and improving AI features
     • Enabling device connectivity and data synchronization

  • Service Improvement and Personalization (Legitimate Interests)
     • Analyzing usage statistics to enhance performance
     • Training and refining AI models
     • Providing personalized content

  • Customer Support and Communication (Contractual Necessity and Legitimate Interests)
     • Responding to inquiries and resolving issues
     • Sending notifications and announcements

  • Security and Legal Compliance (Legal Obligation and Legitimate Interests)
     • Preventing misuse and fraud
     • Maintaining a safe service environment
     • Complying with applicable laws and regulations

Retention and Disposal of Personal Information

  • Retention Period
     • Upon account deletion: Personal information is deleted immediately, except where retention is required by law:

  • Records of contracts or withdrawal of subscription: 5 years

  • Records of payments and transactions: 5 years

  • Records of customer complaints or dispute resolution: 3 years

  • Login history: 3 months

  • Disposal Procedure
     • Information marked for deletion is moved to a separate database
     • Data is deleted without delay after the legal retention period expires
     • Separated data is securely stored in access-restricted systems

  • Disposal Methods
     • Electronic files are permanently deleted using unrecoverable methods
     • Physical records are destroyed by shredding or incineration

Sharing Personal Information with Third Parties
 We do not share your personal information with third parties, except in the following cases:

  • With Your Consent
     • When you provide explicit consent (e.g., for marketing purposes)

  • Legal Requirements
     • When required by applicable law or in response to a lawful request from public authorities

  • De-identified Data
     • When data is shared in a form that does not identify individuals, for purposes such as statistics, research, or marketing

Outsourcing of Personal Information Processing
 We may outsource certain operations to third-party service providers to facilitate our Service. We manage and supervise these providers to ensure compliance with applicable data protection laws:

  • Payment Processing
     • Providers: Apple Inc., Google LLC
     • Services: In-app payment processing

  • Cloud Infrastructure
     • Provider: Amazon Web Services, Inc.
     • Services: Cloud infrastructure operation and maintenance

  • AI Services
     • Provider: OpenAI
     • Services: Provision of AI-based conversation functionality

User Rights and How to Exercise Them
 You have the following rights regarding your personal information:

  • Right to access your personal data

  • Right to request correction of inaccurate information

  • Right to request deletion ("right to be forgotten")

  • Right to request restriction of processing

  • Right to withdraw consent (where applicable)

How to exercise your rights:
 • Through the in-app settings menu
 • By contacting our customer support team at ainoon@seerslab.com
 • By contacting our Data Protection Officer (see below)

We will respond to your request within the timeframe required by applicable law.

Security Measures
 To ensure the security of your personal information, we implement the following measures:

  • Administrative Measures
     • Designation of a Data Protection Officer
     • Development of internal privacy management plans and annual employee training

  • Technical Measures
     • Access control and permission management for personal data systems
     • Data encryption and secure data transmission
     • Use of up-to-date security software

  • Physical Measures
     • Controlled access to server rooms and data storage facilities
     • Prevention of unauthorized physical access

Data Protection Officer
 For questions, concerns, or complaints related to the processing of personal information, please contact the following individual:

• Name: Jinwook Jung
 • Position: CEO
 • Email: ainoon@seerslab.com
 • Phone: +82-70-7702-6800

Cookies and Advertising Tracking
 We use cookies and similar technologies (e.g., advertising identifiers) to improve the Service:

  • Purpose of Use
     • Analyzing visit frequency and usage patterns
     • Providing personalized advertisements (with your consent)
     • Optimizing Service functionality

  • Settings and Opt-out Options
     • You can refuse cookies and ad tracking via browser or device settings
     (e.g., “Limit Ad Tracking” on iOS or “    Opt Out of Ads Personalization” on Android)
     • Please note that some features (such as personalized ads) may be limited if tracking is disabled

Changes to This Privacy Policy

  • This policy may be updated due to changes in laws, regulations, or service operations

  • Any changes will be announced at least 7 days prior to the effective date via our website and within the app

  • The updated Privacy Policy will take effect on March 20, 2025

Date of Change: March 20, 2025

Supplementary Provisions
 This Privacy Policy has been in effect since March 1, 2025.

This policy applies to all users, including those who registered prior to its effective date.